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Process Excellence…. Transformation by the People …

Case Study I I
Achieving Process Excellence

An emerging Private Sector Bank, with more than 50 years of history and high rural presence with close to 200 branches

Goal

Assess policies and processes and employee engagement to make ready a platform for smooth transition of cultures

Challenges

• Frequent changes in the management has been the norm

•More than half of its staff is of an average age of 45 + years

•Wants exponential growth in a short span

•HR Department run very traditionally with strict adherence to IBA Norms

Our Immediate Task

Devise an Inclusive ‘Employee Engaged’ Framework that creates a win-win for all ‘stake holders’ and motivates all employees to perform

Construct Based On

•Organization study

•Climate Study was conducted

•One-on-Ones with employees across all levels and across all geographies

•Focus Group Discussions on ‘solutioning’

•Meetings with In-transition management

• Group Discussions with Union Leaders

•Meeting with HRD to Understand Existing Policies And Procedures

•Inputs from:

• Incorporating suggestions from Industry Experts on Managing Cultural Changes

Outcome

Proposed Revision of Policies along the employee life cycle| Assessment Centres | Immediate Priority Areas for the new management

Resulting in:

A Smooth Transition | A more positive employee climate