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Centres of Excellence…. Transformation through the People …

Case Study I I I
Building Centres of Excellence

A Start Up Firm with an experimental business model in the field of Clinical Research . Has experienced exponential growth in its first year of operations. Is headquartered in the US with Operations based out of India

Goal

Bring stability in the environment and establish platforms to scale

Challenges

•Cultural Variations as the execution team interacts actively with other geographies

• A very young employee base unexposed to other work cultures and high expectations

• Lack of processes due to exponential growth in business

• Sudden increase in the employee turnover

Our Immediate Task

A develop a structured people intervention to help manage Change positively

Construct Based On

•Organization study

•Climate Study was conducted

•One-on-Ones & Focus Group Discussions with employees across all levels

•Interact with Investors on their expectations from India and from the business

•Inputs from:

• Experts in the Clinical Trials & Research space

• Best Practices at other similar organizations

•Management Consultants on Business Models that one could adopt

Outcome achieved through engaged onsite presence

Introduction of Structured Policies and Procedures |Organization Restructuring & Rightsizing | Commencement of Intensive Leadership Programs | Counseling and Mentoring platforms made available to employees

Resulting in:

An increase of 300% to top-line revenue because of an active and assured organization

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